Your order

The order is confirmed once the payment has been received and accepted by Avinas. Avinas reserves the right to refuse an order if the Customer has already had a dispute with Avinas or if Avinas believes that the customer is at risk of non-payment. Avinas also reserves the right to request additional information from its customers. If there is no response within 5 days of the order, the order and payment will be cancelled.

Orders are prepared within 48 hours.

Delivery

ø Standard Delivery

Worldwide shipping is free.
Your order will be sent via Swiss Post and the delivery times for items in stock are:
– 1-2 working days for Switzerland
– 7-14 working days for other countries (depending on the speed of the local post service)

For items that are not in stock – data indicated on the product sheet – it is necessary to add approximately 6 weeks of lead time related to the manufacture of your items.

Once your order has been shipped, you will receive an email with a delivery tracking number.

ø Express Delivery

For express delivery, contact us.

Returns

You can return your order for a refund or exchange within 14 days of the date that you received your order.
The jewelry must be returned in its original packaging and must not have been worn. Returns of personalized jewelry (engravings or special orders) are unfortunately not possible.

Returns of orders shipped within Switzerland and outside Switzerland are the responsibility of the Customer.

The customer must return the product with the order number, the product(s) description(s) , as well stating whether they would like a refund or an exchange.

In order to ensure that your return is processed as soon as possible, we recommend that you also send us an email or contact us via the contact form to let us know you would like an exchange or refund.

The return address is as follows:
Avinas SA
Rue du Rhône 69
1207 Geneva

The refund is made within 15 days of the registration of your return. It is carried out directly according to the payment method used by the Customer when placing his order (credit card or bank transfer).

Orders placed on the Avinas website cannot be returned or exchanged in the shops.

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